Customer Communication
When an order is backordered, give the customer an update they can act on
Write a backorder message that distinguishes confirmed facts from estimates and gives customers a clear way to respond or get help.
DESIGN · WORDS · BRAND STRATEGY
Customer Communication
Customer Communication
An abandoned-basket email should not pretend the stock is reserved
Write an abandoned-basket email that distinguishes saved basket details from a genuine stock reservation and gives shoppers a useful route back.
Customer Communication
Write a Cancellation Confirmation That Leaves No Billing Guesswork
Write subscription cancellation emails that clearly explain the effective date, remaining access and any billing action still due.
Customer Communication
A Live-Chat Greeting Should Match the Help Available Right Now
Write a live-chat greeting that tells customers whether help is immediate, delayed or offline, and gives them a useful next step.
Customer Communication
A Price Increase Email Needs a Number, a Date and a Useful Next Step
Write a price-change message that makes the new amount, effective date and customer options easy to find without hiding them behind brand language.
Customer Communication
A Purchase Confirmation Should Answer What Happens Next
Design an order-confirmation message around receipt, next steps and a usable support route, with wording that matches your actual fulfilment process.